Refund policy

Returns & Refunds

North & Fern products are made to order especially for you. Because of this, we’re unable to accept returns or exchanges for change of mind, incorrect size selection, or incorrect colour selection.

Please review product descriptions and sizing information carefully before placing your order.

If your order arrives damaged, defective, misprinted, or incorrect, please contact us within 30 days of delivery. Include your order number, a description of the issue, and clear photos of the item so we can make it right.

If your package appears to be lost in transit, please contact us within 30 days of the estimated delivery date.

For approved claims, we may offer a replacement or refund depending on the circumstances. You will not normally be required to return a damaged, defective, or misprinted item.

Orders returned because of an incorrect or incomplete shipping address, refusal of delivery, or failure to claim a package may require an additional shipping charge for reshipment.

Cancellations

Because orders may enter production shortly after they are placed, cancellations or changes cannot be guaranteed. If you need to change or cancel an order, contact us as soon as possible and we’ll do our best to help before production begins.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.